Last Updated: 11/02/2025

Welcome to Ivystone.co.uk! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or interacting with our site.

1. General Information

Ivystone.co.uk is an online store offering books, music, and gifts. The terms "we," "us," and "our" refer to Ivystone.co.uk, and "you" and "your" refer to the customer accessing the website.

2. Use of the Website

By using Ivystone.co.uk, you agree to follow all applicable laws and regulations. You must not misuse our website or engage in activities that may damage, disrupt, or interfere with the website’s functionality.

3. Products and Pricing

We strive to provide accurate descriptions and pricing for all our products. However, we do not guarantee that the product descriptions, images, or prices are free from errors. If we discover any inaccuracies in pricing or product details after you place an order, we will inform you immediately and offer the option to proceed with the corrected information or cancel your order.

4. Order Process

By placing an order on Ivystone.co.uk, you are offering to purchase a product subject to these terms. All orders are subject to availability and acceptance by us. You will receive an email confirming your order, and once your payment is processed, we will ship the items.

5. Payment

We accept payment via Stripe (Card Payments) and Cash. Payment must be received in full before your order is processed and shipped. All transactions are securely processed via a third-party payment gateway.

6. Shipping and Delivery

We aim to dispatch all orders as quickly as possible. Delivery times may vary depending on your location and the availability of the product. We are not responsible for any delays caused by external factors, including weather, courier delays, or customs procedures.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return most items within 5 days of receiving them (15 days for international orders), provided they are in their original, unused condition. Some items, such as personalized products or digital downloads, may not be eligible for returns. Please contact us at info@ivystone.co.uk for return instructions.

Refunds will be issued once the returned items have been received and inspected. Shipping costs are non-refundable.

8. Product Availability

All products are subject to availability. If a product becomes out of stock after your order has been placed, we will notify you and offer an alternative product or a full refund.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, store, and use your personal information. By using our site, you consent to the collection and use of your data as outlined in our Privacy Policy.

10. Intellectual Property

All content on Ivystone.co.uk, including text, images, logos, graphics, and product designs, is the property of Ivystone.co.uk or its licensors and is protected by copyright laws. You may not use or reproduce any of this content without our express written consent.

11. Limitation of Liability

We are not liable for any damages arising from the use or inability to use Ivystone.co.uk or any products purchased through the site, except in cases of gross negligence or intentional misconduct. Our liability is limited to the amount paid for the product(s) in question.

12. Amendments to the Terms and Conditions

Ivystone.co.uk reserves the right to update or change these terms and conditions at any time. All updates will be posted on this page, and the date of the last update will be reflected at the top. We encourage you to review these terms periodically.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Great Britain. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in England, UK.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Ivystone.co.uk
Email: info@ivystone.co.uk